AI Technology Company

See how SEEYOU improved customer support efficiency and reduced response times by over 50% using SpeakToFile.

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About The Client

Industry:

SaaS

Region:

Northern Europe, MENA, and APAC

Client Since:

2025 – Present

SEEYOU is a technology company specializing in artificial intelligence. Their work spans secure communication, AI-driven applications, and innovative digital tools designed to empower users and protect privacy.

With a growing international client base, SEEYOU places strong emphasis on providing clear, fast, and intelligent support for users exploring their AI services, products, and documentation.

The Challenge

Manually responding to every inquiry, especially across time zones, was time-consuming and difficult to scale. The team needed a solution that could deliver accurate, consistent answers at any time, without increasing operational overhead.

As SEEYOU expanded its offerings and audience, its team began receiving a high volume of recurring support questions around:

Product features and capabilities
Technical documentation and SDKs
Security and privacy policies
Onboarding processes and integrations

The Solution

SEEYOU partnered with SpeakToFile to implement a dual-channel support solution using its AI-powered document assistant.

Support via Shared Links – Clients access instant answers through SpeakToFile links shared in support conversations.
Embedded Chatbot on Website – Visitors get 24/7 assistance via the AI chatbot trained on SEEYOU’s content.
Trained on SEEYOU Content – The assistant uses SEEYOU’s docs and FAQs for accurate, context-aware replies.
Support-Focused Only – Deployed purely for support. No forms, no lead capture, just helpful answers.

The Results

Since deploying SpeakToFile, SEEYOU has significantly elevated its customer support experience, delivering faster, more consistent responses while reducing the strain on its internal team. By giving users instant access to accurate information through both shared links and an embedded chatbot, the company has streamlined support workflows, improved client satisfaction, and maintained a high standard of service without increasing team workload.

Key Results:

50%+ Faster Response Times
Most common questions are resolved instantly, improving overall response speed.
Reduced Manual Effort
Support teams handle fewer repetitive inquiries and can focus on higher-level client needs.
Consistent, Trusted Answers
Users receive clear, brand-aligned responses across both outreach and the website.
24/7 Support Availability
The AI assistant delivers round-the-clock assistance across multiple time zones.