Danish Dental Insurance Provider
See how Dansk Tandforsikring revolutionized its support service and cut response times by using SpeakToFile.
About The Client
Industry:
Dental Insurance
Region:
Denmark
Client Since:
2025 – Present
Dansk Tandforsikring is a leading dental insurance provider based in Denmark, operating under Gjensidige Forsikring ASA, one of the largest insurance groups in the Nordic region. Since its founding in 2010, the company has focused exclusively on providing accessible and transparent dental insurance solutions to individuals, families, and businesses across the country.
Their insurance plans are designed to cover everything from routine checkups and cleanings to advanced procedures like crowns, implants, and surgeries. Known for their fast claims processing, often issuing reimbursements within hours, Dansk Tandforsikring emphasizes customer satisfaction, simplicity, and affordability in the otherwise complex world of dental coverage.
Challenges
Despite a strong reputation for lightning-fast reimbursements, Dansk Tandforsikring began to feel the strain of a rapidly growing customer base. As more individuals and businesses enrolled in their dental insurance plans, the volume of support inquiries surged.
Customers sought immediate clarification on coverage specifics, policy inclusions, premium tiers, and how their plans compared in areas like cosmetic or accident-related treatment.
This rising demand for timely and accurate information placed mounting pressure on the support team, who were handling most of these questions manually. Some of the most frequent questions included:
- Claims process steps, waiting times, and refund policies.
- Coverage levels, premiums, and age-based pricing.
- Differences between standard, cosmetic, and accident insurance.
Manual handling led to inconsistencies, longer wait times during peak hours, and variable messaging, putting pressure on their promise of hassle-free dental insurance.
Solution
To improve support speed and consistency without adding to team workload, Dansk Tandforsikring partnered with SpeakToFile to deploy an AI-powered assistant across their customer support touchpoints. The solution was designed to deliver instant, reliable answers to policyholder questions using content trained directly from the company’s documentation, ensuring accuracy, compliance, and brand-aligned messaging.
- AI-Powered Links in Support Replies
Support teams share SpeakToFile links so customers can get instant answers from trusted sources. - Chatbot Embedded on Website
Visitors access 24/7 self-service support for policy, pricing, and claim questions. - Trained on Official Documents
Assistant responses are based on up-to-date policy terms, pricing tables, and FAQs.
Results
Since implementing SpeakToFile, Dansk Tandforsikring has streamlined its customer support operations while maintaining the fast, high-quality service its brand is known for. The AI assistant now handles a large share of recurring inquiries, giving customers instant access to accurate information while reducing the strain on the support team. This has allowed Dansk Tandforsikring to improve consistency, shorten response times, and continue delivering a smooth, hassle-free experience, even as their customer base grows.
Key Results:
- Faster Response Times
Instant answers for common questions replaced email waiting lines, support is now immediate. - Higher Quality, Consistent Support
Every interaction reflects current policy terms and official premiums, no more outdated or conflicting info. - Reduced Agent Load
Routine inquiries were offloaded, freeing up support staff to resolve complex cases and handle claims promptly. - Always-On Service
With chatbot support around the clock, clients can get help at any time, while the team maintains normal operating hours.
