Emere Procurement Platform
How SpeakToFile helped Emere Procurement streamline client communication and simplify complex document management.
About The Client
Industry:
Enterprise
Region:
Ireland
Client Since:
2025 – Present
Emere Procurement is a cloud-based procurement platform aimed at improving transparency, efficiency, and fraud prevention in procurement processes, especially within developing markets. Operating primarily in Malawi, Emere focuses on helping businesses and organizations streamline procurement while ensuring compliance with best practices and anti-fraud measures.
The platform provides tools for tracking trade activities in real time, automating workflows, and monitoring procurement compliance. It is designed to address the unique challenges faced in developing markets where procurement processes are often inefficient, time-consuming, and prone to fraud or mismanagement.
Challenges
With large volumes of procurement documents, tenders, contracts, and compliance materials, Emere’s team found it challenging to quickly answer client questions without repeatedly reviewing dense paperwork.
Clients and stakeholders often requested clarifications on contract terms, procurement policies, and service details. Emere needed:
- Secure handling of sensitive procurement data, compliant with industry regulations.
- An intelligent solution to provide instant, accurate responses based on their existing documents.
- A way to reduce repetitive manual explanations and speed up client onboarding.
Solution
Emere implemented SpeakToFile to convert their procurement manuals, contract templates, and compliance documents into an AI-powered assistant accessible to clients and internal teams. This assistant enabled users to:
- Ensure data privacy through SpeakToFile’s GDPR-compliant framework, maintaining confidentiality.
- Instantly get answers about procurement procedures, contract clauses, and service offerings.
- Navigate complex documents easily without having to manually search through files.
Results
After integrating SpeakToFile into their operations, Emere Procurement Services experienced significant improvements across key areas of client communication and internal efficiency. The AI assistant streamlined repetitive tasks, allowed clients to access procurement information instantly, and helped Emere deliver faster, more responsive service.
Key Results:
- 50% Reduction in Repetitive Client Queries
Common procurement questions were answered instantly, freeing up staff time. - Faster Contract Clarifications
Clients received quick, accurate answers about contract terms, speeding up deal cycles. - Improved Client Satisfaction & Trust
24/7 access to reliable information enhanced transparency and client confidence. - Boost in Operational Efficiency
Teams spent less time on support and more on high-value procurement tasks.
