Emere Procurement Platform
How SpeakToFile Helped Emere Procurement Streamline Client Communication and Simplify Complex Document Management
About The Client
Industry:
Enterprise
Region:
Ireland
Client Since:
2025 – Present
Emere Procurement is a cloud-based procurement platform aimed at improving transparency, efficiency, and fraud prevention in procurement processes, especially within developing markets. Operating primarily in Malawi, Emere focuses on helping businesses and organizations streamline procurement while ensuring compliance with best practices and anti-fraud measures.
The platform provides tools for tracking trade activities in real time, automating workflows, and monitoring procurement compliance. It is designed to address the unique challenges faced in developing markets where procurement processes are often inefficient, time-consuming, and prone to fraud or mismanagement.
The Challenge
With large volumes of procurement documents, tenders, contracts, and compliance materials, Emere’s team found it challenging to quickly answer client questions without repeatedly reviewing dense paperwork. Clients and stakeholders often requested clarifications on contract terms, procurement policies, and service details.
Emere needed:
- Secure handling of sensitive procurement data, compliant with industry regulations.
- An intelligent solution to provide instant, accurate responses based on their existing documents.
- A way to reduce repetitive manual explanations and speed up client onboarding.
The Solution
Emere implemented SpeakToFile to convert their procurement manuals, contract templates, and compliance documents into an AI-powered assistant accessible to clients and internal teams.
This assistant enabled users to:
- Ensure data privacy through SpeakToFile’s GDPR-compliant framework, maintaining confidentiality.
- Instantly get answers about procurement procedures, contract clauses, and service offerings.
- Navigate complex documents easily without having to manually search through files.
The Results
After deploying SpeakToFile, Emere achieved greater operational efficiency and improved client satisfaction.
Key outcomes included:
- 50% reduction in repetitive client queries related to procurement processes.
- Faster contract clarifications accelerating deal cycles.
- Enhanced transparency and trust through easy access to accurate information.
SpeakToFile’s analytics also helped Emere identify common client concerns, enabling targeted improvements in their documentation and communication.
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