Property Listing Platform for Brokers
See how FindQo.ie automated 60% of property inquiries and improved lead response time by 45% with SpeakToFile.
About The Client
Industry:
Real Estate
Region:
Ireland
Client Since:
2025 – Present
FindQo is a dynamic property listing platform designed for the Irish real estate market. It enables users to list properties, explore listings, and connect directly with real estate professionals. With availability across web, iOS, and Android, FindQo offers buyers and sellers a fast, accessible way to manage property transactions anytime, anywhere.
Challenges
FindQo encountered several challenges in delivering a seamless property browsing and listing experience, particularly as the platform expanded.
As FindQo.ie scaled, delivering fast and consistent support to buyers, sellers, and agents became more complex.
- Limited Agent Bandwidth
With leads coming in at all hours, the team struggled to respond quickly, particularly outside regular office hours. - High Volume of Repetitive Queries
Questions like “Is this property still available?”, “How do I book a viewing?”, and “What are the listing requirements?” made up the bulk of daily inquiries, overwhelming support channels. - Slow Response Times
Even simple questions required manual follow-ups, slowing down the sales funnel and frustrating users.
Solution
FindQo.ie integrated SpeakToFile to create an AI assistant trained on their workflows, FAQs, and listing protocols, providing instant, accurate support to both buyers and brokers.
- Trained on Internal Workflows
Built using FindQo’s own documents for contextually accurate answers. - Instant Support for Buyers & Brokers
Answered questions in real-time, reducing delays and follow-ups. - Streamlined Listing Inquiries
Handled common listing questions without involving agents. - Tailored for Real Estate
Customized responses using FindQo’s terminology and standards.
Results
Since implementing SpeakToFile, FindQo.ie has significantly reduced manual workload, increased qualified responses, and improved buyer satisfaction. The AI assistant plays a critical role in accelerating deal cycles and maintaining service consistency as the platform grows.
Key Results:
- 60% of Queries Fully Automated
SpeakToFile now handles routine inquiries around listings, documentation, and platform use—freeing up agents to focus on qualified leads. - 45% Faster Response Times
Property seekers get answers instantly, leading to quicker engagement and better lead conversion. - Always-On Support
With 24/7 availability, SpeakToFile ensures no inquiry is missed, even during off hours or peak listing times. - Seamless Agent Handoff
More complex or urgent cases are intelligently routed to human agents with full conversation history, so nothing gets lost in transition.
