Tenant Resume Builder in Ireland

See how Tenantin.ie automated 70% of tenant and landlord inquiries and accelerated support response times with SpeakToFile.

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About The Client

Industry:

Real Estate

Region:

Ireland

Client Since:

2025 – Present

Tenantin.ie is a web-based property platform aimed at streamlining the rental experience for both tenants and landlords. It offers a wide range of services, including creating easily shareable tenant resumes, tenant profile management, and a tenant-property matching system. Tenantin.ie is designed to simplify the communication between a potential tenant and the landlord or agent.

The Challenge

Tenantin.ie simplifies rentals in Ireland by connecting tenants, landlords, and agents on one platform. As their user base grew, so did repetitive support questions about leases, deposits, regulations, and onboarding. These frequent inquiries slowed response times and strained their team. They needed a solution to deliver consistent, legally compliant answers—including multilingual support—without increasing support staff.

Key challenges included:

Ensuring data privacy and GDPR compliance across all support interactions
Rising number of repetitive questions across email, chat, and contact forms
Inconsistent messaging due to manual support responses
Limited availability of live agents outside working hours
The need for instant access to policy and lease information

The Solution

Tenantin.ie partnered with SpeakToFile to create a fully branded AI Assistant that instantly answers questions from landlords, tenants, and property managers. By uploading key documents like lease agreements, FAQs, legal guidelines, and internal protocols, the assistant became a 24/7 support tool that delivers accurate, context-aware answers.

The Results

By integrating SpeakToFile, Tenantin.ie empowered their users to get clear, immediate answers without needing to contact the support team. This allowed their team to reallocate time from answering repetitive questions to improving platform features and expanding services.

The AI assistant became the first point of contact for tenants and landlords, reducing strain on the support team while improving the overall user experience.

Key outcomes included:

70% reduction in repetitive queries from both tenants and landlords
50% faster onboarding for new landlords with self-service support
Improved user satisfaction, with tenants reporting faster issue resolution
24/7 automated support, even during weekends and holidays
Consistent, compliant answers based on Tenantin’s policies and Irish rental law
Full GDPR compliance, with anonymous session logging and no user-tracking

With SpeakToFile, Tenantin.ie continues to scale their support capabilities in line with their growth—without increasing headcount.

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