In today’s fast-paced business world, customer support teams are under pressure to respond quickly, clearly, and consistently. Dev Centre House Ireland, a leading provider of world-class software solutions, has found success in enhancing its support experience by leveraging the capabilities of SpeakToFile — a powerful AI document assistant.
Why Dev Centre House Chose a Smart PDF Assistant
The team at Dev Centre House regularly sends product documentation, onboarding guides, and technical manuals to clients. Despite the value of these materials, static documents often led to challenges such as:
- Repetitive email queries about the same sections
- Long response times due to manual searches
- Confusion over document versions or updates
- Difficulty identifying what clients actually read or needed
To streamline communication and automate document-related queries, Dev Centre House implemented SpeakToFile.
What Is SpeakToFile?
SpeakToFile is an Irish-built AI document assistant that converts PDFs, Word documents, and even links into interactive, searchable assistants. Once a file is uploaded, the platform:
- Provides real-time answers based on the document content
- Tracks user engagement — what was read, what was asked.
- Supports multilingual queries and responses
The platform requires no technical setup, making it accessible for any team member.
Enhancing Customer Support with AI Workflow Automation
Dev Centre House successfully integrated SpeakToFile into its customer support workflows, benefiting in several key ways:
1. Automated Responses to Common Questions
The company created AI assistants for onboarding guides, service level agreements, and FAQs. Instead of answering the same queries repeatedly, clients now receive immediate, AI-generated answers.
2. Actionable Insights Into Client Interests
The built-in document insights tool enables Dev Centre House to:
- Identify sections that attract the most attention
- Understand recurring customer concerns
- Update documentation based on real usage patterns
3. Seamless Multilingual Support
With a diverse, global customer base, the ability for users to ask questions in their preferred language and receive accurate responses, significantly improved the client experience.
4. Reduced Ticket Volume and Faster Resolution
Support tickets decreased as clients found answers directly through the smart document assistants. When queries did arise, they were more specific and easier to address.
Use Case Highlight: Onboarding Efficiency
Previously, onboarding new clients required hours of manual communication. With SpeakToFile, Dev Centre House simply uploads the onboarding pack, shares a link, and lets clients explore it independently.
Results:
- Reduction in onboarding-related emails
- Increase in customer satisfaction scores
- Noticeable decrease in internal support workload
Tracking PDF Engagement and Improving Over Time
SpeakToFile provides full visibility into document interaction, including:
- Pages viewed and time spent
- Specific questions users typed
- Access frequency and patterns
This allows teams to optimise documentation continuously based on real feedback and data.
Easy Setup and Data Privacy Built In
SpeakToFile’s user-friendly interface enables anyone on a team to upload a file, generate an assistant, and share it instantly with no need for developer input.
All files are stored securely, and users can delete data at any time, ensuring full control and privacy.
A Support Game-Changer for Modern Teams
For companies that regularly share PDFs or documents with customers, SpeakToFile offers a smarter, faster way to communicate. It cuts down response times, reduces manual workloads, and elevates the overall support experience.
Dev Centre House Ireland’s success story showcases just how effective and scalable this tool can be.
Interested in seeing it in action? Visit SpeakToFile.com to explore how AI-powered document assistants can transform your workflow. You can book a demo to discover how SpeakToFile can work for your business
